Refund review for generation credits, subscriptions, downloads, and print orders.
This policy describes how refund requests are reviewed for credits, subscriptions, digital deliveries, and print-related orders. Eligibility depends on product state, usage, and fulfillment progress.
Refund Policy
Page Summary
Unused value
Unused credits are the clearest candidate for review.
Delivery matters
Delivered files, consumed credits, and active production may limit eligibility.
Bring details
Order IDs and payment references speed up review.
Refund Policy
Details
Eligibility Review
Refunds are reviewed case by case. We consider whether credits were consumed, whether a digital asset was delivered or downloaded, whether a subscription period has started, and whether a print order has entered production.
Credits
Unused prepaid credits may be eligible for review when they were purchased recently and have not been applied to generation, downloads, or related services.
Subscriptions
Subscription refunds depend on billing status, usage in the billing period, and whether monthly credits or benefits have already been granted or consumed.
Digital delivery
Digital model deliveries and downloads are generally harder to reverse once files or access have been provided.
Print Orders
Print orders may become non-refundable once production, material preparation, manufacturing, or fulfillment work has started. If a print order is still pending review, contact support quickly with the order ID.
How To Request A Review
To request a refund review, contact support with the account email, payment reference, order ID, subscription plan, task code, and a short description of the issue.
Refund review for generation credits, subscriptions, downloads, and print orders.
This policy describes how refund requests are reviewed for credits, subscriptions, digital deliveries, and print-related orders. Eligibility depends on product state, usage, and fulfillment progress.
Page Summary
A concise reference for how this page applies to the Thorns Tavern product workflow.
Unused value
Unused credits are the clearest candidate for review.
Delivery matters
Delivered files, consumed credits, and active production may limit eligibility.
Bring details
Order IDs and payment references speed up review.
Refund Policy
Details
Eligibility Review
Refunds are reviewed case by case. We consider whether credits were consumed, whether a digital asset was delivered or downloaded, whether a subscription period has started, and whether a print order has entered production.
Credits
Unused prepaid credits may be eligible for review when they were purchased recently and have not been applied to generation, downloads, or related services.
Subscriptions
Subscription refunds depend on billing status, usage in the billing period, and whether monthly credits or benefits have already been granted or consumed.
Digital delivery
Digital model deliveries and downloads are generally harder to reverse once files or access have been provided.
Print Orders
Print orders may become non-refundable once production, material preparation, manufacturing, or fulfillment work has started. If a print order is still pending review, contact support quickly with the order ID.
How To Request A Review
To request a refund review, contact support with the account email, payment reference, order ID, subscription plan, task code, and a short description of the issue.