Shipping expectations for physical print fulfillment and order delivery.
This policy covers physical fulfillment for print orders and related shipped items. Digital model downloads are delivered through the platform and are not shipped physically.
Shipping Policy
Page Summary
Digital versus physical
Digital files are delivered online, while print orders use physical fulfillment.
Production-aware
Production state affects timing, cancellation options, and delivery updates.
Tracking-based
Tracking appears when the fulfillment provider makes it available.
Shipping Policy
Details
Order Flow
Shipping applies when an order includes physical production or fulfillment. Digital-only downloads, model files, previews, and account access are delivered electronically through the product.
Review
Order review confirms model readiness, selected options, production requirements, and shipping details.
Production
Production timing depends on model complexity, material availability, queue state, and quality checks.
Tracking
Tracking details are provided when the fulfillment provider makes them available.
Timing And Delays
Estimated timelines are not guaranteed during beta or launch preparation. Delays can occur because of production queues, address issues, carrier events, customs, weather, or payment review.
Address Accuracy
Customers are responsible for accurate shipping details. If an address needs correction, contact support as soon as possible before the order enters production or dispatch.
Delivery Issues
Damage, missing items, or delivery issues should be reported promptly with the order ID, tracking details, photos when relevant, and a description of the issue.
Shipping expectations for physical print fulfillment and order delivery.
This policy covers physical fulfillment for print orders and related shipped items. Digital model downloads are delivered through the platform and are not shipped physically.
Page Summary
A concise reference for how this page applies to the Thorns Tavern product workflow.
Digital versus physical
Digital files are delivered online, while print orders use physical fulfillment.
Production-aware
Production state affects timing, cancellation options, and delivery updates.
Tracking-based
Tracking appears when the fulfillment provider makes it available.
Shipping Policy
Details
Order Flow
Shipping applies when an order includes physical production or fulfillment. Digital-only downloads, model files, previews, and account access are delivered electronically through the product.
Review
Order review confirms model readiness, selected options, production requirements, and shipping details.
Production
Production timing depends on model complexity, material availability, queue state, and quality checks.
Tracking
Tracking details are provided when the fulfillment provider makes them available.
Timing And Delays
Estimated timelines are not guaranteed during beta or launch preparation. Delays can occur because of production queues, address issues, carrier events, customs, weather, or payment review.
Address Accuracy
Customers are responsible for accurate shipping details. If an address needs correction, contact support as soon as possible before the order enters production or dispatch.
Delivery Issues
Damage, missing items, or delivery issues should be reported promptly with the order ID, tracking details, photos when relevant, and a description of the issue.